What areas do you service?
We proudly serve the St George, Sutherland Shire, and Canterbury/Bankstown areas.

 

Are you insured?
Yes, Lumi Cleaning Co. is fully insured with a $10,000,000 public liability insurance policy, ensuring peace of mind for our clients.

 

Are your cleaners background checked?
Absolutely. All of our cleaners undergo thorough background checks and must provide current police clearance certificates.

 

Do you provide hourly quotes?

For commercial, industrial, and after party cleaning services, we offer per-job quotes tailored to the property size and specific cleaning needs.

For regular residential cleaning, we price according to the number of bedrooms and bathrooms. Contact us for a personalised quote.

 

What’s included in a general home clean?

Please refer to our detailed checklist of services here (House Cleaning Checklist) to see what’s covered in a general clean.

 

What happens if my scheduled clean falls on a public holiday?
If your recurring cleaning service coincides with a public holiday or special event, we can either move your clean to the nearest available day or skip it altogether—whichever you prefer.

 

Do you provide your own cleaning supplies?
Yes! We bring all necessary cleaning products and equipment, including fresh microfibre cloths and mop heads for every clean, so you don't have to worry about a thing.

 

What if either you or I get sick?
If you're feeling unwell, please let us know and we will happily reschedule your cleaning to a later date. This helps us maintain a healthy environment for everyone.

 

What happens if I need to cancel or reschedule a clean?

To ensure a smooth operation of our services, any requests for changes to your cleaning schedule must be communicated at least 24 hours before the scheduled service. If a cancellation is made within this 24-hour period, a $50 cancellation fee will be charged to account for the disruption to our service. Please be aware that such cancellations directly affect the cleaner's daily earnings and disrupt their planned schedule. Consistent cancellations or repeated offences may result in the termination of your service.

 

What if I’m not satisfied with my clean?

Simply notify us within 24 hours of your cleaning if any detail was overlooked, and we will promptly dispatch a team member to address any concerns. Your satisfaction remains our highest priority, and we strive to ensure that every aspect of our service aligns with your expectations.

 

Do I need to be home during the clean?

No, you don’t! Many of our clients choose to leave a key for their cleaner so they can enjoy their day while we take care of the cleaning. Rest assured, all of our cleaners are thoroughly background checked for your security and peace of mind.

 

What if I have a pet?

For the safety of our professionals, we retain the right to cancel or reschedule services if our team feels unsafe due to unsecured pets. Please ensure all pets are securely confined during the cleaning. A $50 fee may be applied if cleaners are unable to enter the property due to unsecured pets.

 

How do I pay for the service?

For Residential Cleans:
Customers will receive an invoice via email within 24 hours of the service being completed. Payment is due within 48 hours of receiving the invoice. If payment is not made within this period, a $30 late fee will be applied. We accept payments via bank transfer or cash. For any questions regarding your invoice or payment, please feel free to contact us.

 

For Commercial Cleans:
Customers will receive an invoice via email within 24 hours of the service being completed. Payment is due within 14 days. If payment is not made within this timeframe, a late fee of $20 per day will be charged until payment is received. If you have any inquiries regarding your invoice or payment, please reach out to us.